Lifetime Warranty

We Stand Behind Everything We Sell, for Life

Every product sold by Resilient Tec comes with a lifetime warranty. That covers servers, GPUs, switches, storage, cables and transceivers, whether new, refurbished or end-of-life. It never expires and you don't have to register.

If a product fails from normal use at any point, six months after purchase or six years, we'll make it right.

What's Covered

  • GPUs and AI infrastructure: data center GPUs, GPU servers, and AI inference and cluster components
  • Servers and storage: rack servers, storage arrays, drives, controllers and server components
  • Network hardware: switches, routers, firewalls, wireless and VoIP equipment
  • Interconnects: DAC cables, AOCs and breakout cables in every form factor (QSFP56, QSFP28, QSFP-DD, OSFP and more)
  • Transceivers: all optical transceivers (SFP+, SFP28, QSFP+, QSFP28, QSFP-DD, OSFP)
  • Cabling: Ethernet, fiber and power cables, plus accessories
  • Every condition: new, factory-sealed, refurbished and end-of-life products all get the same lifetime coverage

How It Works

Step 1: Email sales@resilient-tec.com or call 888.442-3849 and tell us which item isn't working as expected.

Step 2: We confirm your order. For cables, transceivers and interconnects, we ship a replacement in advance, usually the same business day. For servers, GPUs, switches and storage, we ship an advance replacement when we have one in stock. When we don't, we repair it or replace it with an equivalent.

Step 3: Send the defective item back with the prepaid label we provide.

There's no long RMA process and no diagnostic hoops. If it doesn't work, we fix it.

If a Product Is No Longer Available

A lot of what we sell is end-of-life hardware. If we can't source the exact model to replace yours, we'll replace it with an equivalent or better product.

Compatibility Guarantee

Every product is tested before it ships. Our compatible optics and cables are validated against NVIDIA/Mellanox, Cisco, Juniper, Arista and other leading platforms. If something isn't compatible with your hardware, we'll replace or refund it with no restocking fee.

What's Not Covered

  • Physical damage from mishandling, improper installation or the environment (for example liquid damage, bent pins or crushed fiber)
  • Products that have been modified, opened beyond normal field service, or had their labels or serial numbers removed
  • Data stored on drives or devices. Please back up before returning anything. We don't provide data recovery.
  • Products bought from unauthorized third parties, meaning anywhere other than resilient-tec.com, our authorized eBay store or Resilient Tec directly

Contact Us

Have a question about your warranty? We're here to help.